- EXCHANGES AND RETURNS
EXCHANGES AND RETURNS
Can I return an item for a refund?
We will refund any item, providing the following are met:
- Goods were purchased online
- Goods are in unworn/unused original condition
- You contact us within 14 days of purchase
- Goods are received at our return address within 14 days of receiving return instructions
Non-faulty goods purchased at a theatre may be exchanged or credited, provided the last three conditions above are met.
How do I swap sizes or exchange an item?
If you wish to request an exchange, please use the CONTACT US form with your order number (if purchased online) or the name of the venue (if purchased at one of our theatre kiosks) and details about the product you would like to exchange. We will respond within two business days with instructions.
We ask that you include a stamped or pre-paid envelope or mailing satchel so that we may send you your replacement item.
How do I replace a faulty/damaged item or correct an order error?
If the goods received are faulty, damaged, or not what you ordered, you can choose between a refund, replacement (where possible), or exchange. Ensure you contact us within 30 days of receiving the affected item/s.
We will cover the cost of return and replacement shipping in the case of faulty goods or order errors on the part of Playbill.
If you have received a faulty item or there has been an error with your order, please use the CONTACT US form with your order number (if purchased online) or the name of the venue (if purchased at one of our theatre kiosks) and details about the product/s. We will respond within two business days with instructions.